Shipping policy

Shipping Policy

At Lisa’s Department Store, we work hard to make sure your order arrives safely and on time. Please review the following shipping information before placing your order.

1. Order Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed.

During holidays, promotions, or high-volume periods, processing may take a little longer. We appreciate your patience and understanding.

2. Shipping Time

After your order has been processed and shipped, the estimated delivery time is:

United States: Approximately 6–18 business days
International Orders: Approximately 8–25 business days

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, weather, or other unexpected circumstances.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow 2–5 business days for tracking information to update after your package has been dispatched.

4. Shipping Delays

Although we do our best to deliver orders on time, delays may occasionally occur due to weather, customs inspections, carrier issues, incorrect address information, or other circumstances beyond our control.

If your order is delayed, please contact our customer service team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you enter an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

6. Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

7. Customs and Import Fees

For international orders, customs duties, taxes, or other import fees may apply. Any such charges are the responsibility of the customer unless otherwise stated.